RPA promises benefits including increased compliance, improved system compatibility, better management capabilities, and enhanced customer experience. But organizations are facing related adoption challenges including the perception of substantial upfront costs, employee resistance, setting a realistic expectation of what’s possible, and identification of candidate processes to automate among others. How are organizations addressing these issues as part of their RPA adoption journey?
Ben Patel, Chief Information Officer, Cone Health
Ben Patel serves as the Chief Information Officer (CIO) at Cone Health. Ben is responsible for developing and executing information technology strategy for Cone Health that aligns with business needs covering all areas of health care techno... More View all posts
Ben Patel serves as the Chief Information Officer (CIO) at Cone Health. Ben is responsible for developing and executing information technology strategy for Cone Health that aligns with business needs covering all areas of health care technology. Ben leads an information technology team of more than 320 professionals. Ben has more than 20 years of progressively responsible experience in IT across broad disciplines, including infrastructure, EMR and clinical systems, integration, software development, business intelligence, ERP systems, enterprise architecture, governance, promoting change and digital technology transformation. He has worked at health care organizations such as Yale New-Haven Health System, University of Chicago and Rehabilitation Institute of Chicago. Ben received his Master of Science (MS) degree in computer science from DePaul University and also holds a Master of Business Administration (MBA) from Pittsburg State University. He is a regular speaker at Becker’s and other health care technology events. He earned InfoWorld’s top IT award in 2009. Less View all posts