Supply chain management has never been a piece of cake. There are challenges related to cost fluctuations, supply disruptions, transportation capacity misjudgments, constraints, and many other challenges. Are you fully utilizing your ability to interconnect, automate, and introducing intelligence to the way your supply chain predicts disruptions, and smartly change course to keep business humming? What resources and support you need to make this happen?
Jane Barrett, Managing Vice President, Gartner's AMR Supply Chain Research group
Jane Barrett is a managing vice president in Gartner's AMR Supply Chain Research group. Jane leads the analyst team covering the consumer, retail, industrial and high-tech value chains. As an analyst, she helps organizations with supply cha... More View all posts
Jane Barrett is a managing vice president in Gartner's AMR Supply Chain Research group. Jane leads the analyst team covering the consumer, retail, industrial and high-tech value chains. As an analyst, she helps organizations with supply chain strategy and best practices using DDVN methodologies, frameworks and maturity models. Jane also covers sales and operations planning. Jane joined Gartner following the company's acquisition of AMR Research. She joined AMR in June 2006, focusing on research and advisory assistance in supply chain strategy and planning; becoming demand-driven; sales and operations planning; supply chain segmentation and complexity management; supplier management and collaboration; order management in configurable product environments; metrics and scorecards; and the role of councils and COEs in driving supply chain excellence. Prior to joining AMR Research, Jane spent more than 20 years in IT, manufacturing, technology and consulting industries, working for QAD, Fujitsu Glovia, OpenPro, HP and Unilever. Her experience includes consulting in manufacturing organizations (industrial, A&D, automotive suppliers, CP, food and beverage, pharma and high tech). Initiatives typically covered financials/cost management, order-to-cash, planning, manufacturing and procure-to-pay processes. She moved from South Africa to the U.S. in July 2000. Less View all posts
Michael J. Naatz, Chief Customer Officer, Chief Information and Service Officer, YRC Worldwide
As chief customer officer, Mike Naatz leads the sales, information technology, customer service and quality teams for YRC Worldwide. Named to the position in 2010, he is responsible for strategies that deliver an integrated experience for Y... More View all posts
As chief customer officer, Mike Naatz leads the sales, information technology, customer service and quality teams for YRC Worldwide. Named to the position in 2010, he is responsible for strategies that deliver an integrated experience for YRC Worldwide customers through alignment of key customer-facing activities and touch points. Naatz served previously as chief information and service officer, leading technology, customer service, revenue management, billing and quality for YRC Worldwide. Before that, Naatz was chief integration officer, where he led the enterprise-wide program management efforts in support of the successful integration of Yellow and Roadway. Naatz has more than 17 years of transportation and logistics experience spanning a variety of industries. Prior to joining YRC Worldwide, he served as vice president and chief information officer for USF. He joined USF in 1994 and held various management and executive positions in operations and information technology. He also held general management positions with SK Hand Tool and Westvaco. Naatz received an MBA from Northwestern University Kellogg School of Management and a bachelor of science degree in economics from the University of Illinois. He also earned a certificate in distribution management from DePaul University. Naatz is a NPTC Certified Transportation Professional and member of the Council of Supply Chain Management Professionals. He is also a member of the board of directors for the Boys and Girls Clubs of Greater Kansas City. Less View all posts