Digital Transformation

Handling the 5 Ps of Digital Transformation

Handling the 5 Ps of Digital Transformation

Digital Transformation is top of your mind as an IT Leader. What are your challenges dealing with People, Policies, Processes, Pocketbook, and Politics? Are others facing the same issues? How are your peers handling these 5Ps of Digital Transformation?

About the author

William Fandrich

William Fandrich is the senior vice president and chief information officer at Blue Cross Blue Shield of Michigan. In this role, Fandrich is responsible for providing critical IT operations and strategic technology leadership and enhancing the connection between business strategy and technology and developing strategies. Fandrich has more than 30 years of experience in health care and information technology. Before joining Blue Cross, he was the executive vice president and chief operating officer for Beacon Health Options in Boston, a company that provided behavioral health and substance abuse services to employers, specialty health plans and government markets in 48 states and the United Kingdom. He served as senior vice president, chief information officer and head of operations, for Blue Cross Blue Shield of Massachusetts from 2008 to 2015, where he strengthened IT and business area relationships and built new IT processes and standards for the changing health care market. He also was chief informatics officer for CIGNA HealthCare in Connecticut and Philadelphia, where he was responsible for analytics/business intelligence, applied analytics, customer reporting, eHealth, and information governance and data management. Fandrich earned an MBA in health care information technology from Case Western Reserve University and a bachelor’s degree in math, computer science and physics from Ohio Wesleyan University

About the author

Frank Johnson

As the City of Baltimore's Chief Information Officer (CIO) and Chief Digital Officer (CDO), Mr. Johnson leads all digital transformation programs and supports the Mayor in her ongoing efforts to modernize the City of Baltimore's IT capabilities. This also includes scaling the local IT ecosystem to drive awareness & tech investment in the City. Mr. Johnson facilitates strategic technology discussions with public and private organizations in the Baltimore City area. He assists the Mayor in discovering how technology can deliver value and competitive advantage, transforming the lives of people that live, work and visit the City of Baltimore. He is an electrical engineer by trade. Since joining Intel as a field engineer in 1990, he has been actively involved in the massive technological shift from the early days of PCs and servers to the digital economy of today, where technology has become not just a tool, but a truly pervasive strategic enabler for competitive advantage and socioeconomic development

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