Author - David Giannetto
David is the Chief Operating Officer of Astea International, a leading global provider of end-to-end field service management solutions that offer all the cornerstones of service lifecycle management. David is a respected thought-leader on how complex emerging technology and information-based initiatives can be leveraged by organizations to improve operational efficiency, financial results and strategic differentiation. David is the author of three books and a frequent speaker and columnist. He has been named a business thought-leader by the American Management Association, Business Finance Magazine and Consumer Goods Technology Magazine.