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The Service Resolution Management (SRM) Wave

The Service Resolution Management (SRM) wave

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

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Alan Hubbard, Executive Vice President, R&D, KANA

Alan joined KANA in June 2002 and currently serves as Executive Vice President of Research & Development. Alan brings more than 20 years of engineering and management expertise to his role at KANA. Prior to KANA, Alan was the Vice Presi... More   View all posts

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