2014 was christened the year of the Chief Digital Officer. But since then what has the CDO been up to? Has he been able to combine all of his organization’s digital, business, marketing and technology needs? Has business significantly benefited from the presence of a CDO or has he only expanded the organizational chart? What are some of the challenges that CDOs are facing? How are they keeping themselves relevant in the organization?
Nick Reddy, Chief Digital Officer and Senior Vice President, Information Services, Baylor Scott & White Health
Nick Reddy is currently serving as the Chief Digital Office and Senior Vice President of Baylor Scott & White Health (BSWH). After beginning his career at Scott & White Healthcare (S&W) as a consultant, he was asked to join the... More View all posts
Nick Reddy is currently serving as the Chief Digital Office and Senior Vice President of Baylor Scott & White Health (BSWH). After beginning his career at Scott & White Healthcare (S&W) as a consultant, he was asked to join the Information Services (IS) Leadership team as the Senior Vice President of Investments. In October 2013, S&W completed a merger with Baylor Healthcare, allowing Nick to expand his role as SVP of the combined IS organization. As a key member of the IS Leadership team, Nick has been essential in integrating the systems, processes and culture of the new Central and North divisions. He develops and articulates the vision and strategic direction of IS Investments through leadership, facilitation and coordination to enable BSWH System goals. Nick also manages the functions of IS Strategy, IS Governance & Project Management Office (PMO), IS Finance, and IS Strategic Investments (Business Intelligence, Interoperability, Pop Health and Digital). Recently, Nick directed the substantial enterprise Electronic Health Record (EHR) implementation in Central Texas division’s history by leading the rollout of the Epic project (including acute, ambulatory, finance and clinical modules) in Central Texas’ division. As a result, the Epic implementation exceeded operational metrics (CPOE, RVUs, RCO, and Patient Satisfaction) and was awarded HIMSS Stage 7. His current focus is establishing and delivering enterprise Business Intelligence strategy and Population Health Initiatives (including Patient Engagement, Case Management and other Population Health tools). As of January 2016, Nick has been asked to serve as the Chief Digital Officer responsible for driving digital innovation at BSWH. Nick began his career as a technical analyst, subsequently spending several years as a management consultant helping global clients through complex issues. Nick has a BBA from Texas A&M and he achieved his Executive MBA from Southern Methodist University in 2008 and received his certification as Professional in Healthcare Information & Management Systems (CPHIMS), Healthcare CIO Eligible (CHCIOe), and IT Infrastructure Library Foundations (ITIL). Nick was awarded CIO Magazine’s One to Watch in 2014. In his role as a healthcare executive, Nick strives to lead industry transformation through his vision of transformation, the science of critical analysis, the art of communication, and the discipline of execution. Less View all posts