Author - Sheila Bridge
Sheila V. Bridge is Director - Information Technology (IT) Operational Controls, Lucent Technologies, where she currently manages and controls the IT shared work processes operations in the areas of Change Management, Applications Release Management, Hardware and Software Configuration Management, Security Identity Management, and Audit and Compliance. This includes over 20,000 configuration items, and 109,000 identities for 700+ applications and 4000+ servers/network components. She led a team of 150 in the development and delivery of the Hewlett Packard (HP) IT Service Management (ITSM) platform, standardized best practices work processes, and IT general controls for an organization of 1100 employees within a 12 month period. In 2006, the implementation team received the Lucent Chairman's Award and the HP OpenView Award of Excellence.