About Contributor - Lt Gen William T. Lord

Lt Gen William T. Lord

Lt Gen William T. Lord, Chief of Warfighting Integration & CIO, Office, The Secretary of the Air Force

Lt. Gen. William T. Lord is the Chief of Warfighting Integration and Chief Information Officer, Office of the Secretary of the Air Force, the Pentagon, Washington, D.C. General Lord leads five directorates and one field operating agency consisting of more than 250 military, civilian and contractor personnel supporting a portfolio valued at $7 billion. He integrates Air Force warfighting and mission support capabilities by networking space, air and terrestrial assets. Additionally, he shapes doctrine, strategy, and policy for all communications and information activities. General Lord is a 1977 graduate of the U.S. Air Force Academy. He holds master's degrees in business administration and national resource strategy. The general held various duties with tours in Europe, U.S. Central Command and the White House. He has commanded at the detachment, squadron, group, wing, major command and joint levels. Prior to his current position, General Lord was Commander, Air Force Cyberspace Command (Provisional), Barksdale Air Force Base, La. MAJOR AWARDS AND DECORATIONS Distinguished Service Medal Defense Superior Service Medal Legion of Merit with three oak leaf clusters Defense Meritorious Service Medal with oak leaf cluster Meritorious Service Medal with two oak leaf clusters Air Force Recognition Ribbon with two oak leaf clusters Humanitarian Service Medal OTHER ACHIEVEMENTS 1983 U.S. Air Force Communications-Electronics Professional Achievement Award 1984 and 1986 Distinguished Young Armed Forces Communications-Electronics Association Officer 1985 General Edwin W. Rawlings Award, Air Force Association 1987 Citation of Honor, Air Force Association 1991 Presidential Communications Officer of the Year, the White House 2000 Leadership Award, AFCEA 2001 Department of Defense Innovator of the Year Award, Microsoft 2002 Top 100 Information Technology Professionals, Federal Computer Weekly 2006 General and Mrs. Jerome F. O'Malley Award 2010 North American Information Technology Award, AFCEA 2011 Federal Top 100 Leaders Award, Federal Computer Weekly 2011 Top 50 Federal Chief Information Officers, Information Week 2011 Defense IT Executive of the Year, Global Computer News

Lt Gen William T. Lord's Contributions

How to Make Your Customer Love You?

Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to […]

Can a CIO Use Social Media to Deliver Better IT?

Almost everyone is tuned into social media in their personal lives, so it’s no surprise social media is making inroads into the business world as well. While businesses are using SM to connect with new customers externally, could IT use SM for better communication with its own business customers within the enterprise, and to better […]

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