As retailers aggressively grow and evolve to fight the threat of digital disruption, one equally prevalent threat is an actual security risk. Retailers need to be able to provide a secure customer experience in order to drive competitive advantage and differentiation, and that means protecting the organization at the store front and the back end. As new forms of payment, mobility and online touch points are being introduced, how are retail CISOs meeting compliance needs and securing the many wide reaching points of entry? How can data driven approaches from other sectors of the organization be used to bolster security efforts, and how conversely can security support retail’s revenue-generating ventures?
Deena M. Amato-McCoy, Research Analyst, Retail & Consumer Markets, The Aberdeen Group
Deena M. Amato-McCoy is editorial director, operations, for Aberdeen Group’s Content Management group. Reaching back to her roots as a business journalist, she covers industry news across a variety of Aberdeen research areas, including ... More View all posts
Deena M. Amato-McCoy is editorial director, operations, for Aberdeen Group’s Content Management group. Reaching back to her roots as a business journalist, she covers industry news across a variety of Aberdeen research areas, including Retail, Human Capital Management, Consumer Markets and Supply Chain Management. Amato-McCoy joined Aberdeen in September 2011 as a research analyst for the retail and consumer markets practice at Aberdeen Group, a role she continues to support. Her research focused on the use and adoption of technologies, including both back-end and customer-facing applications, optimizing brick-and-mortar store experience, customer intelligence functions, emerging technologies including social media, and related process management and technology value chain areas. Prior to joining the Aberdeen Group, Amato-McCoy spent eighteen years as a journalist, 15 of them as a reporter and editor covering the retail industry and retail technology for publications including Grocery Headquarters, STORES, Chain Store Age, and others. Amato-McCoy brings a unique, first-hand perspective and insights acquired directly from interactions with leading retailers competing in the marketplace. She is an avid blogger on industry trends and events, and has been quoted in retail industry publications, including Retail Touchpoints and DigitalSignageToday. Less View all posts
Richard C. Hollinger, Ph.D., Professor, Chair and a tenured faculty member of the Department of Sociology and Criminology & Law, University of Florida in Gainesville
Dr. Richard Hollinger is a Professor at the University of Florida in Gainesville. He is the Chair and a tenured faculty member of the Department of Sociology and Criminology & Law. Dr. Hollinger is also the Director of the Security Res... More View all posts
Dr. Richard Hollinger is a Professor at the University of Florida in Gainesville. He is the Chair and a tenured faculty member of the Department of Sociology and Criminology & Law. Dr. Hollinger is also the Director of the Security Research Project — an academic research institute that focuses exclusively on retail loss prevention and security issues. The Security Research Project annually conducts the National Retail Security Survey along with a number of other empirical research activities. Throughout his career Dr. Hollinger’s research has been principally focused on the topic of “white collar crime” — more specifically, deviant and criminal behavior committed in the course of one’s occupation. In addition to numerous articles published in scholarly and professional journals, Dr. Hollinger is the author of three books, Theft by Employees (with John P. Clark) (Lexington Books, 1983), Dishonesty in the Workplace: A Manager’s Guide to Preventing Employee Theft (London House Press, 1989), and Crime, Deviance and the Computer, published by Dartmouth Press in 1997. Dr. Hollinger currently serves on the editorial advisory board of the Security Journal and is a regular columnist for Loss Prevention Magazine. He is the only non-retailer to sit on the Loss Prevention Advisory Committee of the National Retail Federation. In July of 2007 Dr. Hollinger was honored by election into the prestigious “Ring of Excellence” by the National Retail Federation, recognizing his lifetime of research on workplace dishonesty and retail crime. In addition, he serves as a member of the education advisory committee to the Loss Prevention Foundation. Dr. Hollinger is a member of various academic professional associations, such as, the American Sociological Association, the American Society of Criminology, and the Academy of Criminal Justice Sciences. Dr. Hollinger has presented his research nationally and internationally to numerous, corporations, professional groups and associations, such as the American Society of Industrial Security, National Retail Federation, International Council of Shopping Centers, Retail Industry Leaders Association, International Association of Hospital Security, Association of Certified Fraud Examiners, Institute of Internal Auditors, Urban Land Institute, Home Center Institute, Retail Council of Canada, National Association of Recording Merchandisers, the National Association of Chain Drug Stores, PROVAR (University of Sao Paulo, Brazil), Australian Retail Federation, FENALCO (Colombia), and ANTAD (Mexico). Books Published: Theft by Employees (with J.P. Clark), Lexington Books (1983); Dishonesty in the Workplace: A Manager’s Guide to Preventing Employee Theft, London House (1989); Crime, Deviance and the Computer, Dartmouth/Ashgate (1997) Less View all posts